Frequently Asked Questions
What is the delivery time for my order? How will my package be delivered? Can I return for free? We understand that there are several things you want to know before placing an order online. On this page you will find answers to these questions that are frequently asked. If the answer to your question is not listed below, do not hesitate to contact our customer service.
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
An article has an expected shipping date of 3-5 or 5-10 working days, what does this mean?
An expected delivery time appears next to the item if it is not directly available from stock. This item has already been ordered from the supplier, but has not yet been delivered to our warehouse. The stated delivery time indicates when we expect the item in the warehouse. The package will then be shipped the next working day.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
I have not received an order confirmation, what should I do?
It takes a maximum of ten minutes before you receive an order confirmation from us. If you have not received a confirmation after ten minutes, we advise you to check your spam box, advertising folder or other mailbox. In addition, there may be a typo in the e-mail address. If you have made a typing error or have not received an order confirmation after ten minutes, please contact our customer service. They will (re) send the order confirmation to you.
What are the payment options?
We offer several different payment methods. For example, you can choose PayPal, Mastercard and Visa. It is not possible to pay afterwards.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.
The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice. If you have not created an account, you can ask our customer service for help. You can also create an account by clicking on "forgot password" when logging in. You will then receive a link where you can set a new password. With this you can easily log in to your new account and see all your orders with us.
Why can't I order the desired quantity or size of a particular item?
The website shows sizes and quantities that we currently have in stock or expect to be in the warehouse soon. If your size or the desired quantity is not visible, you can always contact our customer service. They can check the stock or get in touch with the supplier.
Why can't I place an item in my shopping cart?
Unfortunately, it happens that articles are still shown in our search engine that are no longer available in our webshop. When you click on those items via the search engine, you will be taken to our webshop, but you cannot select a size and quantity to place in the shopping cart. Unfortunately, we no longer have the relevant article in stock. We do no longer expect to receive this in the warehouse.
Do I have to pay import duties or customs fees?
If you have a package delivered to a country outside the EU, you may have to pay customs fees or import costs. We are not responsible for these costs and therefore do not refund them.
Which carrier will ship my package?
We send packages with DHL. DHL then transfers the packages to a local shipping partner of theirs in the country of destination. Packages destined for Germany or Sweden are shipped with DHL.
How can I follow my order?
As soon as the package has been sent, you will receive the track & trace number by email. Usually this is between 10 p.m. and 11 p.m. Pay attention! The track & trace number only works when the package has been processed in the DHL sorting centre.
What are the shipping costs?
The shipping costs depend on the value of your order and the country where the package must be delivered. The shipping costs are automatically calculated in the shopping cart when you enter the country of destination.
The track & trace number indicates that the package has been delivered, but I have not received the package. What should I do?
It's sad to hear that the package has not been delivered to you. You can contact our customer service. We will then start an investigation with the carrier and inform you about the situation as soon as we have received feedback.
The track & trace number has indicated the same status for a long time. What should I do?
It's sad to hear that the package has not yet been delivered to you. You can contact our customer service. If the package indeed has the same status for longer than we are used to, we will find this out for you. We will start an investigation with the carrier and inform you as soon as we receive feedback.
Returns, exchanges and complaints
How can I return my order?
If you have received a product that is not entirely satisfactory, you can of course return it to us. Please note that the costs of returning are for your own account and will not be refunded. When we have received your order, you will of course receive the purchase amount refunded to your account. For more information, see our return page.
Can I exchange an item?
Unfortunately, it is not possible to exchange items immediately. You can place a new order via the website. After receipt of the return shipment, the amount will be refunded to the bank account.
Where can I turn to if I have a complaint?
Are you unsatisfied with the product received or with the service provided by us? You can always submit a complaint via firstname.lastname@example.org. If the complaint concerns a product or the way in which a package has been delivered, we would like to receive several photos as an attachment in the email.
I would like to have a product with printing, a logo, a sponsor or an association, is that possible?
In addition to purchasing various sports equipment, you can also contact us for printing (team) clothing. We have our own printing office. This allows us to offer the most competitive prices without decreasing service and quality. In consultation with our employees, all options can be viewed and, if necessary, we can also provide the design and layout of logos. For more information about printing, click here. If you want to request a quote for printing, fill in the quote form.
I would like to print on a shirt. This is indicated as not possible on the website. Can the shirt be printed?
If the print option is not on the website, it is unfortunately not possible to print on the item.
Is the answer to your question not listed here? Do not hesitate to contact our customer service. They are available on a daily basis from 9 a.m. to 9 p.m. (GMT + 1) to help you!