Frequently Asked Questions
I can't login on the website
If you're having trouble with the login on our website you can try to remove your cookies
You can remove your cookies as follow:
I recently placed an order at your webshop and I paid for it, however I didn't recieve my product(s) (yet)
It's possible that we have to order one or more product from our supplier. We'll do everything we can to notify you from this. Also it's possible to send us a mail at firstname.lastname@example.org to request the status of your order.
Something went wrong with my payment. What should I do?
Sometimes it's possible that something went wrong with your payment, when this occurs you can transfer the money manual. You can transfer the money to the bank account number: NL 75 RABO 0156535947 made payable to Total Sports Trading B.V. do not forget to mention your ordernumber when you transer the money (for example: 1200000135).
I want to order a product a your site but I can't find my size.
Feel free to use our contact form so we can check the product or find an alternative.
The product I ordered doesn't fit or is damaged, hoe can I return it.
See the page Return Merchandise Authorization
How do I know my shoe size?
At the product page of the shoe you are looking for you can find a size chart for the specific brand.